Frequently Asked Questions

Protection

• Are my belongings insured during the move?

  Yes, during moving and transportation, your belongings are fully insured.

• How will my belongings be protected during the move?

  Precious and fragile items are often wrapped with wrapping paper or bubble wrap. In addition, all your mattresses are packed in mattress covers. If necessary, we have special crates for moving lighting/chandeliers. When loading the moving van, we use enough blankets and everything is neatly secured with straps.

Costs

• What does it cost to request a quote?

  Requesting the quote is completely free and non-binding

• Can I help with moving to keep the price down?

  Yes, if you and your friends or family help, it will of course save time. Naturally, this results in a lower bill.

• How do I pay for moving?

  Just how you like it. You can pay the bill for the move in cash, by PIN or by invoice

Services

• Do you also work in my hometown?

  Yes, we work throughout the Netherlands, so also in your hometown.

• What kind of assembly work do you do?

  We do all kinds of assembly work, for which we have specialized personnel. From the (dis)assembly of the most difficult closets to the disconnection and connection of your washing machine. This is always included in the price, so you will never have unpleasant surprises.

• Can you pack and unpack everything for me?

  Yes, we take care of every move completely tailored to your needs. So if you don't have time to pack and unpack, we'll be happy to take that worry off your hands as well.

• Is it possible for someone to come and take a look before the move?

  In principle, we can already make a clear indication of the work and associated costs with the help of our application form. If you foresee any complications and would prefer us to come and take a look, that is, of course, no problem at all.

• Do you also work on the weekends?

  Yes, most people like to move during the weekend. Our movers are available on weekends, unfortunately our call center is not.

  Our call center is not open on weekends, we do move on weekends.

• Can I also use separate removal workers?

  Yes, it is also possible to use loose staff.

Other

• Do I need to apply for a moving truck permit on my street?

  It is often not necessary to apply for a permit, but this depends on your municipality and your street. When in doubt, we advise you to contact us by telephone, as we can often assess for you whether this will be necessary.

• Are the movers trained?

  All of our movers are trained at the Moving College, a leading practical trainer in the moving profession.

• How big are your moving vans?

  We have moving vans of different sizes, from a minimum of 22m3 to a maximum of 40m3.

• How far in advance should I book my move?

  It is advisable to book your move with us at least 3 weeks in advance. Of course, there are emergency situations where this is not possible, in such a case we will always try to find an appropriate solution.